Inventors:
Brent D. Metz - New York NY,
Sean MacIsaac - New York NY,
Kevin Caffrey - New York NY,
Howard Lerman - New York NY,
International Classification:
H04M 11/00
G10L 15/26
US Classification:
379 8814, 704235, 704E15043
Abstract:
A system and method for extracting and presenting useful data from calls received by a client is disclosed. The resulting “telephone call inbox” is a way for a client view pay per call advertising as a stream of consumers with information available to understand the call activity of the consumers and for the client to navigate their call history. The system automatically filters non-consumer fraudulent calls, extracts the identity of a consumer, aggregates several calling entities into a single consumer, transcribes the call into a call stream using voice recognition software, extracts patterns and draws conclusions from the call stream, and presents a list of call streams in a user friendly set of web pages configured as the telephone call inbox. The telephone call inbox includes, for each call, the caller ID, one or more key words, phrases or major conclusions concerning the call, and the voice recognized call stream.